Terms of Service
These terms and conditions (the "Terms and Conditions") govern the use of www.ednaviolethairandbeautyparlour.com.au (the "Site"). This Site is owned and operated by Tamra Powell. This Site is a hair salon website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Tamra Powell and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Sale of Goods and Services
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
Hair Products.
• The following services are available on our Site:
Hair and beauty services.
• The services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
Payments
We accept the following payment methods on our Site:
Credit Card; and Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Standard delivery by post. Delivery takes 5 - 7 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken;
Good does not match description; or
Good does not meet the purchaser's expectations.
Refunds do not apply to the following goods:
Used goods; and sale items.
Refunds for Services
Refund Policy for Hairdressing Services:We strive to ensure your satisfaction with our hairdressing services. However, if you are dissatisfied with your experience, please review our refund policy:
1. Refunds Eligibility: Customer must notify within 7 days and allow Edna Violet Hair and Beauty to correct the issue. Refunds are eligible within 7 days of corrective service date.
2. Valid Reasons for Refund: Refunds will be issued for the following reasons:
• Unsatisfactory service quality.
• Errors in service that are directly attributable to our staff.
3. Refund Process: To initiate a refund, please contact us within the stipulated time frame with your receipt and a detailed explanation of the issue. We may request additional information or photos to assess the situation.
4. Refund Method: Refunds will be issued in the original form of payment or as a credit towards future services, based on your preference.
5. Non-Refundable Items: Please note that certain products or services, such as hair care products purchased for home use, are non-refundable.
6. Refusal of Service: We reserve the right to refuse refunds if the request is deemed to be fraudulent or if the service issue is determined to be beyond our control and the customer has applied product that may contribute to the issue.
7. Cancellation Policy: Cancellation of appointments must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee, but refunds will not be issued for missed appointments.
8. Policy Updates: We reserve the right to update our refund policy at any time. Any changes will be communicated to customers via our website or directly through email.
Please feel free to contact us with any questions or concerns regarding our refund policy. We appreciate your understanding and cooperation.
Edna Violet Hair and Beauty is not liable for any refund for freelance, rent a chair hairdressers that work within the salon.
Returns
Returns can be made in person at the following location(s): Shop 7, 137 Scottsdale Drive Robina QLD 4226
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Tamra Powell and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Tamra Powell and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Condition.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
Additional Terms
Cancellation policy.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns.
Our contact details are as follows:
0433 100 773
ednaviolethair@icloud.com
Shop 7/137 Scottsdale Drive Robina 4220